Manually Creating a Dump File

Description

In some cases, Alpha Technical support will require you send in a dump file that was manually created.

Creating a Dump File for Alpha Anywhere 

To force a dump file to be created from the Alpha Anywhere Application, follow the instructions below.

Alpha Anywhere is a 32-bit application. The standard task manager is a 64-bit process and creates 64-bit dumps of 32-bit processes which Visual Studio does not like.

To create a 32-bit dump, you can run the 32-bit task manager (c:\Windows\SysWOW64\taskmgr.exe.)

To get a 32-bit dump file on a 64-bit version of Windows for a 32-bit process:

  1. Run C:\Windows\SysWOW64\taskmgr.exe.

    You can confirm that the task manager is the 32-bit version because the Name column on the Processes tab will have an entry with the value "Task Manager (32 bit)".

  2. Select the "Details" tab

  3. To create a dump for the Application Server, select the process called A5ApplicationServer.exe.

    To create a dump for the Developer IDE, select the process called alpha5.exe.

  4. Right-click the process and select "Create Dump File" from the context menu.

  5. Open the file location when the process completes to access the dump file.

See Also