Troubleshooting Installation

Description

Tips on resolving installer issues.

Name

Description

Universal Installer Last error: End of Central Directory record could not be found

The Universal Installer caches installation files. When an update is installed, only those files that have changed are downloaded. In rare instances these files may become corrupted. To resolve this, the installer package cache needs to be cleared.

Universal Installer Error: File is not as expected

In rare instances, installation files may become corrupted. To resolve this, the installer package cache needs to be cleared.

How to Submit a Bug Report for the Alpha Anywhere Installer

If you run into issues with the Alpha Anywhere Installer and cannot resolve them, send the log files to bugs@alphasoftware.com.